Terms of Business

We act as Independent General Insurance Intermediaries for the selling of the CRAFTSMAN INSURANCE SCHEME. Regulated and authorised by the Financial Services Authority.

The contract issued is based upon a STATEMENT OF FACT. Full details and a copy can be seen on ALL CRAFTSMAN PROPOSAL FORMS together with all other relevant information relating to the contract of insurance. Failure to disclose all material facts to the Insurer or inaccuracies in your answers could invalidate your cover and also invalidate any claim made.
Our mandate allows us to arrange insurances within the UK only.

Complaints Procedure

We care for our Clients. If you are unhappy in any way with your insurance policy or the way that it has been arranged, you can in the first instance contact MR Ian W. Wallace Ltd in writing who will be pleased to assist. Your complaint will be formally acknowledged in writing within 48 hours together with our initial response. If your complaint is valid, we will endeavour to agree a mutually acceptable form of redress.

If you are still not satisfied and your complaint relates to the contract of insurance:

You may write to the General Manager of the insurance company concerned. The address can be found in the policy document, or is available from our office.
If your insurer is a member of the Financial Ombudsman Service and your complaint is regarding a Non Commercial Policy you have the right to ask the Financial Ombudsman Service to review your case. This must be exercised within 6 months of the date of your insurer's final decision. Contact the Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR. Tel: 0845 0801800
By making a complaint, you do not prejudice your rights to any legal proceedings. The parties to a contract of insurance covering a risk in the United Kingdom are permitted to choose the law applicable to the contract. English Law will govern your insurance.

Payment Terms and Charges

In order to be able to offer you credit facilities, we are registered under the Consumer Credit Act and our license number is 121504. Our standard terms of business require FULL PAYMENT OF PREMIUM before cover commences together with a fully completed proposal form or a facsimile copy of the same. The original must be received within seven days of inception to enable cover to continue. PAYMENT CAN BE MADE BY A VALID CREDIT / DEBIT CARD or by cheque PAYABLE TO Ian W. Wallace Ltd Should instalment facilities be required, we are able to offer these only via the insurance company who will also make a charge for this purpose. Full details are shown on the relevant direct debit mandate.

Additional Premiums

All additional premiums are PRO RATA on a full month basis. We do not charge administration fees.

Refund Premiums

(Normally arise as a result of cancellation or reduction in risk.) All return premiums are PRO RATA and calculated on a full month basis. On a return of premium we repay commission on the amount to your Insurer and this will be deducted from the final amount refunded to you. Should a policy be cancelled within 3 months of inception, an administration charge of £15.00 (or € Euro equivalent) will be made and a further amount equal to the commission will be deducted.

Claims

Any incident which could result in a claim, must be notified to us in accordance with the policy wording.

Ian W. Wallace Ltd is registered in England number 6128889. Registered office: 13 Manor Road, Verwood BH31 6DS. Authorised and regulated by the Financial Services Authority Reg. No. 465500